Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, complete our assessment, or contact us for support. This may include:
- Personal information (name, email, phone number, address)
- Mental health information for ESA assessment
- Payment information (processed securely through Stripe)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide ESA letter services
- Connect you with licensed mental health professionals
- Process payments and send receipts
- Communicate with you about your order
- Improve our services
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To licensed therapists for ESA assessment purposes
- To payment processors for transaction processing
- When required by law or to protect our rights
- With your explicit consent
4. HIPAA Compliance
We maintain strict compliance with HIPAA regulations to protect your health information. All mental health data is encrypted and stored securely.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: